SHIPPING & RETURNS
The Dunkaroos Online Store will accept your return of unworn, unwashed merchandise by mail unless explicitly noted in our return policy below.
Please note: The Dunkaroos Online Store reserves the right to update this return policy at any time and without notice. Please review the policy in its entirety each time before making a purchase.
GENERAL RETURN POLICY
We will credit you for returns accompanied by your email receipt or shipping slip receipt made within 30 days of the purchase for the price paid in the original form of payment.
Returns accompanied by an email or shipping slip receipt made more than 30 days after the purchase will be credited for the item's current selling price in the form of a refund. Merchandise without an email receipt or shipping slip receipt may not be returned. Please do not remove merchandise tags until you are completely satisfied with your purchase. Purchases designated "Final Sale" are final and cannot be returned for any reason.
HOW TO RETURN BY MAIL
Email email@example.com to inform The Dunkaroos Online Store of the requested return.
Carefully pack your item(s), including the tags, in the original condition, and include your email or shipping slip receipt.
On your email receipt or shipping slip receipt, clearly indicate the items to be returned. Also include your email address and preferred contact number.
Please ship the unwanted items to the following address:
Dunkaroos Online Store
c/o Select Design
208 Flynn Ave
Burlington, VT 05401
RETURN SHIPPING COSTS*
Cost of return shipping will be paid for by The Dunkaroos Online Store under the following circumstances: Item is damaged or Item received is not item ordered (incorrect item).
Cost of return shipping will be paid for by the purchaser under the following circumstances: Purchaser ordered incorrect size or color; or Purchaser changes preference regarding the item (purchaser no longer wishes to purchase the item, etc.).
*If item is a gift being returned by the purchaser OR the recipient, the return shipping cost policies listed above still apply.
ISSUING CREDIT FOR RETURNED MERCHANDISE
Upon arrival of the returned item(s) to The Dunkaroos Online Store, credit will be applied WITHIN 7 DAYS to the credit card originally used to purchase the merchandise and an email notification will be sent to the address indicated on the email receipt/shipping slip receipt included in the returned package. Depending on your credit card cycle, please allow 1-2 cycles for the credit to appear.
If the item(s) being returned is a gift item(s) being returned by the gift recipient, a store credit will be issued to the recipient and an email notification will be sent to the email address indicated on the email receipt or shipping slip receipt included in the returned package.
Cost of shipping the unwanted items back to The Dunkaroos Online Store will be covered by The Dunkaroos Online Store. Email firstname.lastname@example.org to notify The Dunkaroos Online Store of an exchange request. Please include information on which item you would like to exchange and what item you would like to replace the unwanted item.
The Dunkaroos Online Store will provide a return shipping label via email. Carefully pack your item(s), in the original condition, and include your email or shipping slip receipt. Apply the shipping label provided to you by The Dunkaroos Online Store and ship the package(s).
The Dunkaroos Online Store will process an exchange and provide you with a new order confirmation and shipping details when the item has shipped.
Even exchanges will be done at no cost using the above process.
Any exchange for an item that’s cost is more than the original item purchased will result in a full refund for the unwanted item and require the customer to reenter their credit card information to complete a new purchase. The Dunkaroos Online Store does not hold any full credit card information and cannot charge you without you entering your information at the time of purchase.
Any exchange for an item that’s cost is less than the original item purchased will result in an exchange using the above process and a separate refund for the difference will be issued.
If, for some reason, your purchase arrives to you damaged, please reach out to email@example.com to report it. It is helpful if you can include images of the damage.
If the tracking details of your order state the package as delivered and you have not received it, please reach out to firstname.lastname@example.org. You may also reach out to your local carrier for more information.